At Laptops-parts.co.uk, returns are easy. We strive to offer a good shopping experience. Please contact us to process your return.
Customer may request for a refund or one-to-one exchange with us within (30) days from the delivery date. You must provide the original invoice (Either PayPal confirmation or Laptop Parts UK Confirmation) for all refund or exchange transactions. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices.
- In case you find no satisfaction with our products, you have every the right to make cancellation of the order within a period of 30 days from the date of delivery.
- We make all refunds through the mode by which the payment was accessed by us; the costs for sending back cannot be refunded, if not the products are defective.
- Goods that are found to be defective within the period of warranty must be sending back to us for a replacement free of cost.
- Prior to sending back any product due to any reason, please keep in touch with us relating to the issue regarding email@example.com. Customers can request the RMA number here.
- Goods that are sent back sans all required details (included with the sent back product) are contrary to the terms of returns and no exchange or refund will be entertained under such situations.
- The client must hold responsibility for the secure return of the product, and ought to get a proof of postage in the rare event of the product being not received.
- We are not to be held responsible for any products that are lost in postal transit when it is sent back to us and the cost incurred towards this is to be borne by the client.
- All cancellations and returns result in a 15% restocking fee if the product is non-defective. We can exchange out for the correct product for no fee if you receive the wrong product from us.
After we issue a refund authorization to the bank, credit will appear on the customer's statement within one to two billing cycles, depending on the time required for the card issuing bank to process such transaction. Credit will be issued for part cost and tax less any re-stocking fees (where applicable). Shipping and handling charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Credit card refunds will only be made to the same card used for the original purchase.